This past December I drove my family from Paris to Saint Brieuc, a commune in the Côtes-d'Armor department in Brittany in northwestern France. We were staying with friends hosting a small New Year’s Eve party (La Saint-Sylvestre, in French). The drive takes about 4-6 hours depending on traffic. My wife has not been able to drive since her brain injury the week before Thanksgiving 2018.
Design Thinking in Crisis Mode: Have Some Empathy for your Audience
It’s been five weeks since we went live on BlackBoard Collaborate Ultra at FIT. I was nervous at first, but got through three class sessions with my students, 11 contact hours in total. My biggest fear was just crashing and having to restart my computer, followed by not being able to upload the documents for my lectures, ending with annoyed students signing off in frustration half way through the sessions. It’s the jitters you get when you’re about to go on stage, knowing there are a few critical lines you don’t quite have down 100%.
Design Thinking in Crisis Mode: Let Someone Else Do the Driving
This past December I drove my family from Paris to Saint Brieuc, a commune in the Côtes-d'Armor department in Brittany in northwestern France. We were staying with friends hosting a small New Year’s Eve party (La Saint-Sylvestre, in French). The drive takes about 4-6 hours depending on traffic. My wife has not been able to drive since her brain injury the week before Thanksgiving 2018. A year of driving in Paris has made me an “expert” at driving manually, navigating the treacherous round-abouts full of towering trucks, weaving motorbikes and speeding cars. My wife, on the other hand, was dealing with the fact that she was no longer in control of her ability to gauge distances quickly enough.
Design Thinking in Crisis Mode: Hope Is All I Have
The first crisis I ever had to confront as a young adult was when I graduated from Pratt Institute School of Architecture at the beginning of the AIDS epidemic. I was working for Butler Rogers Baskett on 27th Street and Park Avenue South at the time, in their healthcare division on an NYU Medical Center project on 3rd Avenue. One day I was assigned the task of surveying a space that was going to be redesigned into their first AIDS patient care unit.
Design Thinking in Crisis Mode: A New Community Awaits
Monday, we began our first FIT college-wide tutorial session on BlackBoard Collaborate Ultra. About 110 FIT faculty members logged on to learn from Juan, our tutor. It took an hour exactly, which pleased everyone who logged on for the long haul. In a way, this crisis has developed a new community I had never experienced before, deciding years ago to maintain my six feet of social media and technology distancing.
Design Thinking in Crisis Mode: Our Most Vulnerable
At the end of PBS NewsHour on Friday night March 13th, anchor Judy Woodruff signed off with a personal statement to viewers asking them to refrain from hoarding basic items like toilet paper and to look out for the most vulnerable in our communities, our elderly neighbors, during this time of crisis. Fifth Avenue Presbyterian Church, where I am a long-time member and volunteer in the homeless shelter as an overnight host to 12 men of varying ethnic backgrounds, college degrees and professions, has had to temporarily suspend worship service and all related activities. I decided reached out to my Pastor.
Design Thinking in Crisis Mode: Changing Platforms
Luca was beautiful, athletic and affectionate, but had bad genes. He was a young Ocicat, owned by a friend of mine living in San Diego. He had an ultrasound that showed mild inflammation of the liver, kidneys, spleen and enlarged abdominal lymph nodes. These are all typical of the cat version of the Coronavirus, so I’m told, that killed his brother Bruno and sister Dylan, several months ago.
Design Thinking in Crisis Mode: A Brave New World in Academia
It’s difficult to consider a design thinking workshop when you are in a crisis mode like trying to prepare for a pandemic, which is where we all find ourselves at the moment. If the direction from the top seems confusing, due to misinformation, conflicting information, over reaction, impossible asks or bad advice, how can we come together to chart a path, when experts say to stay home and self-quarantine for 14 days?
What if you scheduled a bartender based on their “following”?
I recently had brunch with a friend who was lamenting over the fact that his favorite bartender wasn’t working that day. As bartenders go, this was a tragedy, as I was told for the next two hours how they really relate to one another and share common stories and interests, in between glasses of “free” wine. I was starting to worry. My friend would reward this particular bartender’s generosity and comradery with a very large tip at the end of the afternoon. So, when we arrived to find him MIA, my friend couldn’t stop raving about him, ad nauseum. I finally asked, “Why don’t you solve the problem and find out what his schedule is?”